Welcome to the Cool Sunglasses Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].
đ Shipping & Delivery
Where do you ship from, and how long will my order take to arrive?
All orders are carefully packaged and shipped from our Chicago headquarters. Please allow 1-2 business days for order processing, plus your chosen shipping time:
- Standard Shipping ($12.95): 10-15 business days after leaving our warehouse (via DHL/FedEx).
- Free Shipping (on orders over $50): 15-25 business days after processing (via EMS).
Do you ship to my country?
We ship globally to fashion-forward individuals everywhere! However, due to logistical constraints, we currently cannot deliver to certain remote areas and some Asian regions. Our checkout system will automatically confirm availability for your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our Chicago facility to your doorstep.
đŗ Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Is the free shipping option available for all orders?
Free shipping via EMS is available on all orders over $50. For orders under $50, our premium Standard Shipping option is available for $12.95.
đļī¸ Products & Style
What styles of sunglasses do you offer?
We specialize in iconic, trend-driven collections. Our menu includes a variety of styles such as Aviator, Cat Eye, D-Frame, Hexagon, Oval, and Oversized frames. We also categorize our products by gender (Men’s, Women’s) and have dedicated sections for new arrivals and opticals.
What comes with my sunglasses?
Every order comes with a premium protective case, a microfiber cleaning cloth, a full authentication certificate, warranty information, and a style guide to help you rock your new look.
âŠī¸ Returns & Exchanges
What is your return policy?
We want you to be completely happy with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a full refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
For international returns, the customer is responsible for the return shipping costs. We recommend using a tracked and insured shipping service for your protection.
đ Account & Services
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders faster and saves your information for a quicker checkout next time!
I need help with my order. Who should I contact?
Our dedicated customer service team is here for you! For the quickest assistance, please email us at [email protected] with your order number and question. We’re based in Chicago and proud to offer help to our global community.